Shipping policy
Shipping Policy
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We offer a Free Next Day Delivery option in the UK (except Northern Ireland, Isle of Man, Channel Islands, Scottish Highlands) on most selected rugs. We dispatch all items that are ordered before 11 / 12 pm on the same day and please note couriers do not deliver on weekends and bank holidays.
- Some areas in Scotland are also considered rural areas by the courier companies. An extra charge is applied for these areas. The shipping fee will be displayed on the checkout page depending on your postcode.
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We ship to European countries with standard delivery service which can take 2-3 business days.
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When your order is dispatched, the tracking number will be emailed to you. This allows you to track the progress of your delivery and see which day your order will be delivered.
- If you do miss the first delivery attempt our couriers will leave a card through your door giving you the ability to re-arrange the delivery on a day that suits you. If the 2nd delivery attempt fails as well, then the courier company will return the item back to us. In such cases, you will be asked to pay the postage fee to receive a second delivery.
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Our couriers may try to deliver your order to a neighbour if you are not at home to receive the delivery.
- If you are not going to be in to receive a delivery, we can forward a request to the courier to leave your delivered item(s) in your designated safe space. You can also leave a delivery note in the checkout page so we can inform the courier company for you.
- Return postage for non-UK shipments is the responsibility of the customer.