Frequently Asked Questions
First of all, thank you for your interest and your purchase at The Rugs. After you have put your desired item into the shopping cart, click on the button “Shopping cart” and check again the content and the respective number on the basis of the overview.
Log in to your account, if you have already created it. You can also place an order online as a guest, without your own account. In this case, enter your personal data in the form fields. After completing your order, you will receive an order confirmation to your e-mail address.
Please check our Shipping and Return policy.
Use this text to answer questions in as much detail as possible for your customers.
If you have a problem with completing an order, feel free to contact our customer service. We will gladly accept your order by phone or e-mail.
When returning an item purchased with a coupon code, we will refund only the amount actually paid. This means that the value of the voucher will not be refunded.
Damage to the packaging upon delivery should be acknowledged by the driver immediately. If the acknowledgement is not possible, please refuse the acceptance and contact our customer service.